Getting Your Plants to You
In Store pick up-
At checkout you will have the option of picking up your plants at the Oakland location of your choice. You will receive an email from us when your order is ready. Although some of the material is currently in stock at the store, most material is shipped from our local growing facility and will arrive on the next truck scheduled for the store. Depending on the season, this can be anywhere from 24 hours to 7 days from the date of order. When your order is ready, please bring a copy of your confirmation email to the service desk of your local Oakland location and a sales associate will gather your order and assist with loading if necessary.
A local delivery option is also available for your convenience. For a flat $75 delivery fee we will deliver your plant material to a location within 20 miles of your nearest Oakland store. Please check the delivery area coverage map attached to confirm you are within the 20-mile range. After selecting the delivery option and completing your transaction, you will receive a call from us within 24 hours to schedule an exact delivery day and time-frame. At this time, you can convey any special instructions such as whether you want your plants taken to a backyard, patio, or specific portion of the property. Any additional products such as soil amendments or mulch can be added to your order at this time and delivered for no extra charge. Delivery scheduling will vary depending on seasonality and the current store delivery backlog at your nearest Oakland location.
You may return plants in good salable condition within 14 days of purchase. Receipt must accompany all returns. Refunds will be issued in the same form as original payment. Refunds for plants purchased on shop.oaklandnursery.com can be completed over the phone if the items have not yet been picked up or delivered at the time of the return request. Please callto process online returns.