Getting Your Plants to You

In Store pick up-

At checkout you will have the option of picking up your plants at the Oakland location of your choice. You will receive an email from us when your order is ready. Although some of the material is currently in stock at the store, most material is shipped from our local growing facility and will arrive on the next truck scheduled for the store. Depending on the season, this can be anywhere from 24 hours to 7 days from the date of order. When your order is ready, please bring a copy of your confirmation email to the service desk of your local Oakland location and a sales associate will gather your order and assist with loading if necessary.

Delivery-

A local delivery option is also available for your convenience. For a flat $50 delivery fee we will deliver your plant material to a location within 20 miles of your nearest Oakland store. Please check the delivery area coverage map attached to confirm you are within the 20-mile range. After selecting the delivery option and completing your transaction, you will receive a call from us within 24 hours to schedule an exact delivery day and timeframe. At this time, you can convey any special instructions such as whether you want your plants taken to a backyard, patio, or specific portion of the property. Any additional products such as soil amendments or mulch can be added to your order at this time and delivered for no extra charge. Delivery scheduling will vary depending on seasonality and the current store delivery backlog at your nearest Oakland location.

Return Policy

You may return plants in good salable condition within 14 days of purchase. Receipt must accompany all returns. Refunds will be issued in the same form as original payment. Refunds for plants purchased on shop.oaklandnursery.com can be completed over the phone if the items have not yet been picked up or delivered at the time of the return request. Please call 614-545-4542 to process online returns.

Plant Warranty Policy

Oakland Nurseries warrants that all nursery stock is true to name and in good, healthy, viable condition at the time of purchase. We accept returns provided you have your original receipt plus original plant tags and dead plant. A valid phone number and address are required for returns. Cancelled checks or copies of credit card charges are not acceptable.

Dead plants are eligible for a one-time plant credit for the purchase price of plants, less any coupons or discounts. Plant credits may be used to purchase plants or merchandise in the garden store. Plants purchased with a plant credit are not guaranteed. Sale plants are warranted for the sale price only.
Plant credits expire one year from the date issued.

Outdoor Trees and Woody Shrubs…………………………………………………………………..1 Year

Perennials, Houseplants, and Grasses……………………………………………………………..30 Days

Roses………………...…………………………………………………………………….6 Months or until Dec 1st

Evergreens sold between November 25th and December 30th…………………………No Warranty

Conditions
We reserve the right to void any/all warranty coverage due to lack of watering, excessive moisture, neglect or inexperience of planter. Warranty does not cover acts of nature, frost, freeze, droughts or plants in containers or above ground. Warranty is void if customer provides false information.

Planting and Watering Guide

Click for details

Size Guide

When ordering your plant material, it is important to understand the various pot sizes and other industry jargon associated with each plant type and size. Here is a quick crash course:
Trees- Ex.

ARMSTRONG GOLD® MAPLE (ACER FREEMANII) #15- 1.25” $149

#15- industry pot size, approximately 15” tall, 17.5” in diameter
1.25”- Diameter of the trunk of the tree measured 6” from the top if the soil.
OTHER PLANT/POT SIZE COMBINATIONS
#15- 8’- Industry pot size and approximate height of tree
#15- 48” Std- Industry pot size, “std” is used to describe a smaller topiary-type grafted tree. 48” would refer to the height of the tree where the graft starts.
#7 30-36”- industry pot size plus “30-36” refers to the overall size of the plant. Usually used in smaller trees like Japanese Maples
#15 5’ MS- industry pot size plus MS Refers to the height of a multi- stem tree like a river birch that branches from the ground.
#15 SEMIDWF- Semi-Dwarf. Used in fruit trees to describe trees that usually top out in the 10-15’ range
Leafy deciduous Shrubs-
#3 15-18’ Refers to the overall height of the plant
Evergreen Shrubs-
#2 9-12” Refers to the diameter or head of the plant across the top.
#5 PYRAMID- Refers to a shrub like boxwood that has been manually trimmed into a more formal shape
#3 PWINNER- Abbreviation for Proven Winner, a popular selection of branded plants
Pot Size Guide:
Trade #1- 6.5” diameter, 7” tall
#1- 7.5” diameter, 7” tall
#2- 9” diameter, 9” tall
#3- 11.5” diameter, 9” tall
#5- 14” diameter, 10” tall
#7- 14” diameter, 12” tall
#10- 17.5” diameter, 12” tall
#15- 17.5” diameter, 15” tall
#20- 19.5” diameter, 17” tall
#25- 23” diameter, 19” tall